At ELEPHANT & CASTLE we are concerned about the client satisfaction, and because of this we try to make the process of making a purchase on www.elephantcastlew.com as easy as possible. Below, we detail our shipping, exchange, and return policy. Nonetheless, do not hesitate to contact us with any question or doubt you may have. We would be glad to assist to you and resolve your doubts as quickly as possible.
ELEPHANT & CASTLE provides an online shopping system which permits the user / client to make purchases from their personal computer or mobile devices. In the following section you may find the GENERAL CONDITIONS OF ONLINE PURCHASES through www.elephantcastlew.com operated by ELEPHANT & CASTLE MODA S.L., with NIF B-87095519 and located at calle Guzmán el Bueno 69, 3º 2, zip code 28015, Madrid.
However, any doubt regarding goods or services rendered will be attempted to be resolved through the customer service department of ELEPHANT & CASTLE.
All content of the webpage www.elephantcastlew.com is property of ELEPHANT & CASTLE including, without any type of limitation, the reproduction of articles, graphic design, logos, images, music, text, illustrations, photographs, brands, and any other distinctive signs, in any language or programming, as is all software for webpage functioning and development.
The reproduction, distribution, public broadcast, public display, cessation and any other act or means of exploitation, in any format, on line or offline, which has not been expressly authorized by owner of the copyright and exploitation rights are expressly prohibited.
ELEPHANT & CASTLE does not grant license or authorization to use any class of its intellectual or industrial rights, nor that of any other property or right related to the webpage and the products and services offered herein.
All logotypes and denominations of services which appear on the webpage www.elephantcastlew.com are registered trademarks and property of ELEPHANT & CASTLE.
Each product is identified with its name, images, description of the product and its composition and reference, as well as the price (tax included).
Special offers, promotions or discounts are only valid through indicated dates or end of stock.
a) Articles which you would like to acquire should be selected and added to the cart by clicking on the corresponding icon (“add to cart”)
b) The shopping cart will contain the image of the selected article, its name and price (tax included). The price shown includes the cost of shipping, but does not reflect associated charges which may vary depending on the type of payment used.
c) The order sheet will request the personal information of the client and buyer, as well as data regarding delivery, which will be incorporated into ELEPHANT & CASTLE’s database with the goal of processing the request and facilitating any further transactions through www.elephantcastlew.com. The personal information of the client should be entered accurately to avoid confusion or incident with the delivery of the items requested.
d) After making the order and before it is sent, the customer will be presented with an itemized list of the items requested, their total price including tax, as well as the cost of shipping and delivery data. The order must be confirmed and the terms and conditions must be accepted by clicking the corresponding icon (“confirm my order”).
e) Orders may be paid via credit card, debit card (Visa or Mastercard) or through PayPal. Other forms of payment are prohibited. For purchases made with a credit or debit card, the charge will be placed online, in real time, through an online gateway with the corresponding financial body, once it has been confirmed that all information provided is correct.
f) Once the order has been confirmed, an email will be sent to the client, complete with an order confirmation code, so that they may track their purchase at every moment from their home computer. The message will also include a description of the item requested, shipping information, and required personal information. Not receiving this message may be due to various circumstances; if this is the case, it is advisable to get in touch with ELEPHANT & CASTLE through the customer service department, indicated in the corresponding section of these general conditions.
Orders placed through ELEPHANT & CASTLE will completed immediately once all purchase requirements are filled, specifically the form of payment.
Shipping of requested items will be done by the means which ELEPHANT & CASTLE considers appropriate. The delivery date will vary in accordance with the location and country of the client.
To avoid complications with the delivery (incorrect addresses, impossible to contact the recipient at the place of delivery) it is necessary to correctly fill out the corresponding section within the order form.
Shipping to the Canary Islands, Ceuta, Melilla, Europe and the rest of the Word.
Shipping to the Canary Islands, Ceuta, Melilla has a price of 10 Euros.
The cost of shipping includes the transport, insurance and customs fees from the country of origin.
For orders outside of the European Union, neither customs fees from the country of destination nor other supplementary duties are included; the recipient will have to pay these fees in cash in order to receive their merchandise.
The recipient will be responsible for all shipping fees and taxes which are generated by customs of the country of destination, both if they collect the items themselves and if they do not handle them.
The order will be attempted to be sent in the shortest amount of time possible, but the recipient should keep in mind the availability of which countries can receive shipments, as ELEPHANT & CASTLE has no responsibility or influence regarding this. ELEPHANT & CASTLE will not be held responsible for changes in shipping due to labor strikes, armed conflicts or other circumstances outside of its control.
ELEPHANT & CASTLE is not responsible for delays due to customs or any items confiscated by customs during shipping.
The user / client will know the price and characteristics of the articles offered on the webpage at each step prior to purchase.
Prices will always be given in EUROES or DOLLARS and in each case will include the Value Added Tax applied at the current tax rate.
At ELEPHANT & CASTLE we want you to be completely satisfied with each purchase made through us. However, we are conscious that on certain occasions you may want to return a product. If for any reason you are not totally satisfied with your order you may return the product as long as it is in perfect condition, in its original packaging and includes the manuals, accessories, or promotional gifts included, within 14 calendar days of the original purchase. This right applies to all of our products.
To cancel or exchange your purchase during the initial 14-day period you may contact us via email at firstname.lastname@example.org and inform us of your desire to return or exchange your product. Please indicate the order number of the purchase in question. You may also use the “contact” link on our webpage to fill out the exchange / return form / guarantee.
From there, safely pack your product and send it along with a copy of your bill to the following address: calle Guzmán el Bueno, 69, piso 3-2, 28015, Madrid. For your safety, we recommend sending the package via certified mail.
Keep in mind that shipping costs will not be returned unless the wrong item has been shipped by company error or the item is defective / damaged.
Once the item has been received and checked to be in perfect state, the price of the item will be returned, with the exception of the shipping costs.
The archive of filled transactions is done through a computer-based system in ELEPHANT & CASTLE’s server, which is administered in strict compliance with Organic Spanish Law 15/1999 of December 13th regarding protection of data and personal information.
All ELEPHANT & CASTLE watches come with a two-year guarantee which begins the moment the order is finalized. When a product does not function properly or fulfill its purpose, the consumer has the right to demand repair or replacement of the defective product.
To use your guarantee within the legally defined time limit, the customer must provide evidence of the purchase of the product.
The guarantee does not cover the watch case, crystal, bracelet, belt, buckle or closure, that by accident, tampering, neglect or abuse has caused him damage, as well as the normal wear or aging. All repair or maintenance by unauthorized personnel will void the warranty immediately. Further, the guarantee does not cover batteries that use quartz movement.
To activate your guarantee, please get in contact with us by sending an email to the following address: email@example.com. You may also use the “contact” link on our webpage to fill out the exchange / return form / guarantee.
The current GENERAL TERMS AND CONDITIONS OF PURCHASE have been written in accordance with current Spanish legislation. Sales operations are considered to have been carried out on the premises of ELEPHANT & CASTLE.
In case of discussion or dispute of any question related to the application of the present general terms and conditions of purchase to which the user / client adheres, the competent authority, in principal, will be the jurisdiction of Courts and Tribunals of Madrid.
You may contact us at calle Guzmán el Bueno 69, piso 3-2, 28015, Madrid, or via email at firstname.lastname@example.org
Orders may be made through the web page www.elephantcastlew.com 24 hours a day, 365 days a year.